Much of what is required for mobile account opening is the same as for online, but with the added complexity of varying device sizes, responsive design, the need for simplified staging and mobile identification verification. Despite these requirements, the exceptional capabilities of mobile devices provide the opportunity to significantly improve the experience for consumers and branch personnel alike.
Mobile device touch screens and cameras, in addition to the inherent portability of mobile devices, call for the addition of new, mobile specific features: data capture and document upload via the device camera, touch signatures, and location tracking for reporting and potentially other functions, like fraud prevention.
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